Support Fair Usage Policy

Revised: 30/09/2020
Version: 4.0

dataJAR’s fair usage policy applies to our range of unlimited support subscriptions. If support usage per month averages at more than the number of hours specified in the table below for the subscription type purchased, then extra charges may apply in line with the agreed terms and conditions of the contract.

*Any support requests which exceed two hours in duration, are no longer considered a support case but professional services instead, and a quote will be supplied to that effect. dataJAR reserves the right to conclude work on the problem/issue at hand until a Professional Services contract has been signed to complete the work.