dataJAR response to COVID-19 (Coronavirus)

Felix GrantGeneral

As the COVID-19 pandemic continues to evolve, we wanted to reassure you dataJAR has a comprehensive plan in place to ensure the highest level of security, uptime, resilience and availability.

Infrastructure resilience and service reliability

Our engineering team continues to work unaffected, managing thousands of Apple devices globally from our management platform, datajar.mobi

For more information on dataJAR system status across all critical services, please visit status.datajar.mobi

Workforce resilience

From the outset, dataJAR has and continues to have a mobility culture, allowing our team to work anywhere and at any time. This ensures our business continues to operate without issue. We leverage a full Software-as-a-Service and ‘cloud-first’ model – the very same we recommend to you, our customers. We use tools such as Slack, Okta and Zoom to keep our team up and running around the clock.

Our service desk will remain fully operational and at your service throughout this challenging period daily from 9am to 5pm, Monday through to Friday.

Health and safety for dataJAR employees

Our core values guide our philosophical and operational principles and priorities in any crisis. As of Friday, March 13, 2020, all dataJAR team members will operate in a strict ‘remote-only’ capacity. This means any on-site meetings and training currently booked may be disrupted. Any Professional Service engagements and/or onboarding will be moved to remote rather than on-site. Our operations team will reach out to you shortly if this affects you.

We appreciate this may be a very difficult time within your teams and communities and are deeply grateful for your understanding.

Many thanks 

The dataJAR Team