We believe your Self Service portal should be the first place users go before raising a support request.
Self Service gives users freedom and reduces strain on your help desk.
Provide your users with the option to:
- install software
- remove software
- setup a printer
- run maintenance on their systems
Empowering your users to do tasks like this without needing to contact your help desk improves efficiency for all, whilst still enabling your IT department to control essential systems.